303-289-5558 /


Do you have an old ice maker that’s giving you trouble? If it’s no longer functioning properly, it may be time to consider purchasing or leasing a new one. If you need assistance with buying a new ice maker, you’ve come to the right place.

Mountain Sales and Service is a trusted national distributor of ice machines. In this blog post, we will guide you on what to do if your ice machine is not working. If you’re eager to learn more, continue scrolling down to find out.

What can cause an ice machine to malfunction?

Bulk CO2 Machines: Efficient CO2 machines for beverage dispensing | Commerce City, Colorado

  • Ice maker is not turned on – Check if the ice maker’s power button is switched on or if there’s a lever that needs to be pushed down to start ice production.
  • Dispenser is blocked – If the dispenser is blocked, it’s likely due to ice cubes. Clear any ice blockage in the dispenser to restore proper ice production. Low water pressure or a freezer compartment thermostat set too low can also cause this issue.
  • Blocked water filter – The ice maker has a water filter that should be replaced every six months, especially in areas with hard water. Consult the instruction manual to locate the water filter and follow the replacement guidelines.
  • Temperature is too low – Ensure that the thermostat is set to the recommended temperature specified by the manufacturer. If the temperature is set too low, the water may freeze before reaching the ice mold.
  • Water line issues – In winter, the water line can freeze, or it may become blocked with debris, resulting in slow or no water flow. If you require spare parts for the water valve, ensure you obtain the correct parts and seek professional assistance for proper installation.
  • Water valve issues – The water valves need to maintain a water pressure of at least 20 psi for proper functioning. Avoid using incorrect valve adapters as they can disrupt water flow, causing it to slow down or stop completely.

What are the most common issues with ice makers?

Carpigiani Soft Serve machines: Creamy and delicious soft serve machines | Commerce City, Colorado

Not dropping ice

If the ice maker is not releasing ice, it may be blocked. Check the ice tray for any jams or obstructions. Additionally, inspect the ice bin and the lever. Here are some steps you can take:

  • Check if the lever is pushed down or if the ice maker is switched on.
  • Remove and check the ice bin if there’s ice accumulation. 
  • Remove any blocked ice by chipping it slowly using a plastic knife.
  • If the ice is too big, you can allow it to melt by defrosting the machine or turning it off.

Not producing enough ice 

Insufficient ice production in the ice maker may be due to low water pressure or a blocked water line caused by debris. Here are the steps you can take:

  • Check if the lever is pushed down or if the ice maker is switched on.
  • Unplug the machine.
  • Cut off the water supply. 
  • Check the water line if there is any blockage.
  • Disconnect the water line and place it in a container, bucket, or sink. Turn on the water supply again. The water supply must have a steady and strong flow with a water pressure of 30-120 psi. 
  • If the water line needs to be replaced, it must be connected correctly. The water inlet valve must be open and free from any blockage. 
  • If the water stream is slow or it stops flowing, the water line can be blocked or has kinks. The brackets can be causing weak water flow, can be clogged, or damaged, and must be replaced.
  • Check the water filter; it must be replaced every six months. If it is blocked by hard water, it can affect the amount of water reaching the ice maker. 

Not creating ice 

There are a lot of reasons that can stop the ice maker from making ice. 

  • The thermostat must be set to 0 degrees Fahrenheit so it will produce the maximum amount of ice. The ice maker will not be able to make ice if the temperature is higher than 5 degrees Fahrenheit. 
  • Check for blockages such as ice build-up or a stack of jammed ice cubes. If there are any, remove them carefully using a plastic knife or allow the machine to defrost.
  • The water filter must be checked. It must be replaced every six months or when it is full of debris or is already clogged.
  • The water line is blocked or damaged. Check the water line for any blockages. Remove any blockages. 

Water leaking on the floor 

If the ice maker is leaking, the ice maker is not level or it could be caused by a water line issue. Here are some tips to help with this issue:

  • Make sure that the ice maker is level and not wobbly. Is it placed on an un-level platform?
  • The ice maker must be level inside the machine. If the bin is not properly installed, it must be adjusted so it will fit inside. The water line could be blocked so make sure to remove any blockages.
  • The water fill tube must be placed inside properly. It is usually located above the ice maker tray or inside the water fill cup.

Ice is too small or has an unusual taste

If the ice produced by the ice maker is too small or has a strange taste, it may be due to issues with the water line. Check the water line for any damage or blockage, and replace it if necessary. Using a copper water line can help prevent any unusual taste in the ice.

What to do if the ice maker is old, broken, and damaged?

Commercial Coffee Makers: Reliable coffee makers for busy establishments | Commerce City, Colorado

You can purchase or lease a new ice machine from a reputable distributor like Mountain Sales and Service. If you have any questions or would like to place an order for our products, please feel free to contact us by sending a message or requesting a free quote here.

Are you in need of reliable ice machine suppliers? Look no further than Mountain Sales and Service. As a national distributor of wholesale food service equipment, including ice machines, we are based in Colorado and ready to serve you. To purchase any of our products, please reach out to us as soon as possible. You can call us at 303-289-5558 or use our toll-free number at 800-847-2557. You can also send a fax to 303-286-7054 or inquire via email at Don’t hesitate, contact us today!